Shipping

Does Kygenesis ship internationally?

Yes. Kygenesis does ship its products internationally. If you order on kidneycoach.com, please allow up to three to four weeks for delivery, barring any unforeseen Clearance/Customs issues.

When will I receive my order?

Any order recieved before 11:00am MST Monday to Friday will be process and dispatched on the same day. Order recieved after 11:00am MST will be processed and dispatched the following business day. Orders are not processed on the weekends and will be processed the next business day.

How does my order ship

In the USA shipping is via FedEx Ground Home Delivery. If you are shipping internationally your order will go via FedEx International Economy

Can I ship my order to another address at checkout or must I first update my profile?

Yes. Just make sure you change the ship to details at check out.

Are your packing materials recyclable?

Yes our packing materials are 100% recycable

Does Kygenesis ship to Canada?

Yes.

Why do I have to pay import tax on my supplements?

Certain countries, like the UK, and many European countries have import duties that get added to the cost of the supplements by customs when they arrive into the country. Since the amount and even if this is applied varies from country to country we could not factor this cost into the product to avoid it. If your country has import duties you will have to pay this at the time customs receives your product to be able to have it delivered. Please check your specific country before ordering the supplements to see if you may have to pay any additional import taxes. 

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