Kidney Coach

Return Policy

Can I return or exchange a Kygenesis product?

We do not offer a refund, replacement or exchange if you change your mind about a product or products you have purchased from Kygenesis, so please choose what you wish to order carefully and make sure what you purchase is exactly what you need. If you are unhappy with the flavour of a product you have purchased we do not offer a refund or exchange. We are unable to offer a refund on product/s if you have been advised to stop taking them by your healthcare professional. 

If you are under the supervision of a healthcare professional for a specific medical condition or are using other prescribed medication, please check with your healthcare professional before purchasing product/s from Kygenesis.

Can I return a Kygenesis product that I purchased and shipped internationally?

Kygenesis currently does not accept returns on internationally shipped products. All international product sales are final.

Damaged Products (if applicable)?

We only replace items if they are defective or damaged and you inform us of damaged or faulty items within 48 hours of receipt of the product, ideally with photographic proof. If you need to exchange it for the different item, or get a courtesy reship, send us an email at [email protected] to receive specific instructions on returns and exchanges.